Privacy Policy

Company Information

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, location
• Birth Details: Date, time, and place of birth for Vedic astrology consultations
• Quiz Responses: Your answers to relationship questionnaires
• Payment Information: Securely processed through Razorpay (India) and Stripe (International)
• Usage Data: IP address, browser type, device information, pages visited
• Communication Data: WhatsApp conversations, email correspondence, support tickets

How We Use Your Information

We use your information for:

• Providing personalized Vedic astrology reports and relationship guidance
• Processing payments and managing orders
• Sending daily rituals, program updates, and journey content via WhatsApp
• Customer support and service improvement
• Analytics and marketing (with your consent)
• Legal compliance and fraud prevention

Data Storage and Security

Your data is stored securely using:

• AWS DynamoDB: Encrypted database storage in ap-south-1 region (Mumbai, India)
• SSL/TLS Encryption: All data transmission is encrypted
• GDPR Compliance: We follow EU data protection regulations
• Payment Security: PCI-DSS compliant payment processing (we never store full credit card details)

Third-Party Services

We use the following trusted third-party services:

• Payment Processing: Razorpay (India), Stripe (International)
• Analytics: Google Tag Manager, Facebook Pixel, Microsoft Clarity
• Communication: WhatsApp Business API, Email services
• Cloud Infrastructure: Amazon Web Services (AWS)
• AI Services: AWS Bedrock (Claude AI) for report generation

Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at surbhi.goyal@mannki.app

Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Marketing and advertising (with your consent)
• Session management and user preferences

Data Retention

We retain your data for:

• Active Users: Duration of program + 1 year for support
• Inactive Users: Up to 3 years for legal and tax purposes
• Marketing Data: Until you unsubscribe or object
• Payment Records: 7 years (legal requirement)

International Data Transfers

Your data may be processed in:

• India: Company registration and AWS Mumbai region (primary data storage)
• United States: Third-party services (with appropriate safeguards)

We ensure adequate protection through industry-standard security measures and comply with applicable Indian data protection laws.

Children's Privacy

We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or WhatsApp. The "Last Updated" date at the top indicates when the policy was last revised.

Questions About Privacy?