Privacy Policy

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, location
• Birth Details: Date, time, and place of birth for Vedic astrology consultations
• Quiz Responses: Your answers to relationship questionnaires
• Payment Information: Securely processed through Razorpay (India) and Stripe (International)
• Usage Data: IP address, browser type, device information, pages visited
• Communication Data: WhatsApp conversations, email correspondence, support tickets

We use your information for:

• Providing personalized Vedic astrology reports and relationship guidance
• Processing payments and managing orders
• Sending daily rituals, program updates, and journey content via WhatsApp
• Customer support and service improvement
• Analytics and marketing (with your consent)
• Legal compliance and fraud prevention

Your data is stored securely using:

• AWS DynamoDB: Encrypted database storage in ap-south-1 region (Mumbai, India)
• SSL/TLS Encryption: All data transmission is encrypted
• DPDP & GDPR Compliance: We follow India’s Digital Personal Data Protection Act, 2023 and, for users in the EEA, the EU General Data Protection Regulation
• Payment Security: PCI-DSS compliant payment processing (we never store full credit card details)

We use the following trusted third-party services:

• Payment Processing: Razorpay (India), Stripe (International)
• Analytics: Google Tag Manager, Facebook Pixel, Microsoft Clarity
• Communication: WhatsApp Business API, Email services
• Cloud Infrastructure: Amazon Web Services (AWS)
• AI Services: AWS Bedrock (Claude AI) for report generation

Under India’s Digital Personal Data Protection Act, 2023 (for users in India) and the EU GDPR (for users in the EEA), you have the right to:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction / Objection: Limit or object to how we use your data
• Portability (GDPR): Receive your data in a machine-readable format
• Grievance Redressal (DPDP): Raise a complaint with our grievance officer below before approaching the Data Protection Board of India
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at renu@soulunionjourney.com.

Grievance Officer (DPDP):Surbhi Goyal, Mannki Health Services Private Limited, 11 Pratap Nagar Dadabari, Kota, Rajasthan 324009, India — renu@soulunionjourney.com.

We use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Marketing and advertising (with your consent)
• Session management and user preferences

We retain your data for:

• Active Users: Duration of program + 1 year for support
• Inactive Users: Up to 3 years for legal and tax purposes
• Marketing Data: Until you unsubscribe or object
• Payment Records: 7 years (legal requirement)

Your data may be processed in:

• India: Company registration and AWS Mumbai region (primary data storage)
• United States: Third-party services (with appropriate safeguards)

We ensure adequate protection through industry-standard security measures and comply with applicable Indian data protection laws.

We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or WhatsApp. The "Last Updated" date at the top indicates when the policy was last revised.