30-day money-back guarantee - We stand behind our services
Last Updated: January 27, 2025
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30-Day Money-Back Guarantee
We stand behind our services. If you're not satisfied, we'll refund you—no questions asked.
30-Day Guarantee
100% Refund
Fast Processing
24/7 Support
1. Our Commitment to You
At Soul Union Journey (operated by Mannki Health Services Private Limited), we are confident in the quality and effectiveness of our Vedic astrology programs. We offer a 30-day money-back guaranteebecause we want you to feel secure in your investment in your love life.
2. Eligibility for Refund
âś… You are eligible for a refund if you meet ALL of the following conditions
2.1 Timeframe
You must request the refund within 30 days of your purchase date
Refund requests after 30 days will not be honored
The purchase date is the date your payment was processed
2.2 Active Participation
For program-based services (Cosmic Spark™, Divine Reunion™):
You must have actively participated in the program for at least 7 days
You must have followed the daily rituals and guidance
You must have engaged with the WhatsApp support when needed
You must demonstrate genuine effort to implement the teachings
Why? We want to ensure you gave our program a fair chance. Many users see results within the first week, and we want you to experience the full benefits before deciding.
2.3 Report-Based Services
For one-time consultations and reports:
Refunds are available before the report is delivered
Once the report is generated and sent, refunds are not available
This is because the report is custom-made for you and cannot be resold
3. Non-Refundable Circumstances
⚠️ Refunds will NOT be issued in the following cases
After 30 days: Any refund request made after the 30-day period
No participation: If you did not actively engage with the program
Delivered reports: Once a one-time consultation report is delivered
Completed programs: If you completed the full program (7 or 21 days)
Coaching sessions attended: Sessions that have been completed cannot be refunded
Promotional/discounted purchases: Special offers may have different refund terms
Third-party purchases: Purchases made through platforms other than our official website
Chargebacks: If you initiated a chargeback with your bank (this violates our terms)
4. How to Request a Refund
To request a refund, follow these steps:
Step-by-Step Process:
Contact Us: Send an email to surbhi.goyal@mannki.app or message us on WhatsApp at +31 626277792
Subject Line: Use "Refund Request - [Your Order ID]"
Include:
Your full name
Phone number used for purchase
Order ID (sent to you after payment)
Date of purchase
Brief reason for refund request
Confirmation that you participated in the program
Review: We will review your request within 2-3 business days
Confirmation: You will receive an email confirming approval or denial
Processing: If approved, refund will be processed within 7-14 business days
5. Refund Processing
5.1 Processing Time
Review: 2-3 business days
Approval to Refund: 5-7 business days
Bank Processing: 3-7 business days (depends on your bank)
Total Time: 7-14 business days from approval
5.2 Refund Method
đź”’ Refunds will be issued to the original payment method used for purchase
India (Razorpay): Refunded to the original UPI ID, card, or bank account
International (Stripe): Refunded to the original card or payment method
We cannot refund to a different payment method or account
5.3 Refund Amount
You will receive 100% of the amount you paid
If you attended any coaching sessions, those will be deducted from the refund
Payment processing fees are non-refundable (typically 2-3% of transaction)
Currency conversion fees (if any) are non-refundable
6. Partial Refunds
In certain cases, we may offer partial refunds:
Program Extensions: If you purchased an extension and are unsatisfied, we may refund only the extension cost
Coaching Packages: If you purchased sessions but only used some, we may refund unused sessions
Service Issues: If there was a technical issue or delay, we may offer a partial refund as compensation
7. Alternatives to Refund
Before requesting a refund, consider these alternatives:
We Can Help:
Program Switch: Upgrade or downgrade to a different program
Extended Support: Get extra guidance from our team
Personalized Consultation: One-on-one call to address your concerns
Program Pause: Take a break and resume later
Credit for Future Services: Use your payment toward another service
⚠️ Important: Do not initiate a chargeback with your bank without contacting us first
Chargebacks violate our Terms and Conditions
Your account will be permanently suspended
We will provide evidence to your bank that services were delivered
Chargeback fees will be added to any outstanding balance
You may be reported to fraud prevention agencies
If you have concerns, contact us directly. We are committed to resolving issues fairly.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your purchase is subject to the refund policy in effect at the time of purchase.
10. Frequently Asked Questions
Q: What if I'm not satisfied but it's been more than 30 days?
Unfortunately, we cannot offer refunds after 30 days. However, we can provide additional support or credit toward future services.
Q: Can I get a refund if my ex didn't come back?
If you actively participated in the program within the 30-day window, yes. However, results depend on many factors beyond our control. Our guarantee is about your satisfaction with the service, not guaranteed relationship outcomes.
Q: How do I prove I participated in the program?
We track WhatsApp engagement, ritual completion, and support interactions. If you followed the guidance and stayed engaged, we'll see it in our records.
Q: Will my personal information be deleted after a refund?
We will retain your order information for legal and tax purposes, but you can request deletion of other personal data per our Privacy Policy.
Need Help with a Refund?
Mannki Health Services Private Limited
Response Time: 2-3 business days | Support Hours: Monday-Friday, 9 AM - 6 PM CET