Terms & Conditions

1. Agreement to Terms

2. Services Description

Soul Union Journey provides:

• Digital Products: Vedic astrology reports, compatibility analysis, personalized guidance
• Ex-Back Programs: Cosmic Spark™ (7-day) and Divine Reunion™ (21-day) programs
• Daily Rituals: WhatsApp-delivered daily guidance and cosmic timing alerts
• Coaching Sessions: Optional one-on-one guidance sessions
• Relationship Guidance: Singles seeking love and couples strengthening bonds

3. Eligibility

You must meet the following requirements:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Have a valid phone number and email address
• Not be prohibited from using our services under applicable laws

4. Pricing and Payment

4.1 Program Pricing

• Cosmic Spark™: ₹499 (India) / $10 (International)
• Divine Reunion™: ₹999 (India) / $29 (International)
• Prices may vary based on country, currency, and promotional offers
• All prices include applicable taxes unless stated otherwise

4.2 Payment Methods

• India: Razorpay (UPI, Cards, Net Banking, Wallets)
• International: Stripe (Credit/Debit Cards, Local Payment Methods)
• Payment processing is handled securely by PCI-DSS compliant processors

4.3 Payment Confirmation

Upon successful payment, you will receive:

• Payment confirmation via email and WhatsApp
• Order ID for reference
• Access to your program within 24 hours

5. Service Delivery

5.1 Delivery Timeline

• Reports: Delivered within 24-48 hours of payment
• Daily Rituals: Sent at 8:30 AM and 10:30 AM IST via WhatsApp
• Program Access: Immediate to within 24 hours
• Coaching Sessions: Scheduled based on availability

5.2 Delivery Method

Services are delivered digitally via:

• WhatsApp: Primary communication channel for rituals and guidance
• Email: Reports, receipts, and important notifications
• Web Portal: Access to journey dashboard and reports

6. Refund and Cancellation Policy

We offer a 30-day money-back guarantee under the following conditions:

• You must request a refund within 30 days of purchase
• You must have actively participated in the program (followed rituals, reviewed guidance)
• Refunds are not available after report delivery for one-time consultations
• Processing time: 7-14 business days to original payment method

For full details, see our Refund Policy.

7. User Responsibilities

You agree to:

• Provide accurate birth details and personal information
• Keep your account credentials confidential
• Not share, resell, or distribute our proprietary content
• Use services for personal, non-commercial purposes only
• Respect our intellectual property rights
• Not attempt to reverse engineer or copy our technology
• Follow WhatsApp's terms of service when receiving our messages

8. Intellectual Property

All content, including but not limited to:

• Vedic astrology reports and analysis
• Program content (Cosmic Spark™, Divine Reunion™)
• Website design, text, graphics, logos
• Software, algorithms, and technology
• Mantras, rituals, and guidance materials

Trademark: "Soul Union Journey," "Cosmic Spark™," and "Divine Reunion™" are trademarks of Mannki Health Services Private Limited.

9. Disclaimers and Limitations

9.1 No Guarantees

While we strive to provide accurate guidance:

• Results may vary based on individual circumstances
• We cannot guarantee specific relationship outcomes
• Success statistics are based on self-reported data
• Astrology is a tool for guidance, not prediction

9.2 Not a Substitute for Professional Help

Our services are not a substitute for:

• Professional medical advice, diagnosis, or treatment
• Licensed therapy or counseling
• Legal advice regarding relationships
• Financial advice

9.3 Limitation of Liability

To the maximum extent permitted by law, Mannki Health Services Private Limited shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Emotional distress or relationship outcomes
• Actions taken based on our guidance

Our total liability is limited to the amount you paid for the service.

10. Privacy and Data Protection

We are committed to protecting your privacy. Your data is handled in accordance with:

• EU General Data Protection Regulation (GDPR)
• Our Privacy Policy
• Industry-standard security practices

11. Termination

We reserve the right to suspend or terminate your access if you:

• Violate these Terms and Conditions
• Engage in fraudulent or illegal activities
• Abuse our services or staff
• Share proprietary content without authorization

Upon termination, you must cease all use of our services and delete any downloaded content.

12. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands.

Any disputes will be resolved through:

1. Good faith negotiation between parties
2. Mediation (if negotiation fails)
3. Arbitration in Amsterdam, Netherlands (if mediation fails)

13. Changes to Terms

We may update these Terms and Conditions at any time. Material changes will be communicated via:

• Email notification to registered users
• WhatsApp message to active program participants
• Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the new terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Mannki Health Services Private Limited regarding the use of our services.

Questions About These Terms?